Infiniti is the Top Luxury Brand According to the 2023 Automotive Reputation Report

In the 2023 Automotive Reputation Report headed by Reputation, the global leader in reputation experience management, Infiniti was named the top luxury brand in the United States.

This ranking is based on the experience of customers, separated into a number of categories, including Sentiment, Visibility, and Engagement.

By obtaining good scores in all three of these categories, the highest in terms of visibility and engagement, Infiniti managed to obtain an impressive total score of 743, more than any other premium brand in the U.S.

Other categories where Infiniti excelled in the ranking include customer service, staff, sales, competence, and speed. According to Craig Keeys, Vice President of Infiniti Americas, this shows the brand’s commitment to the entirety of the customer experience.

Since this ranking is based on customer feedback, the Reputation Report is an independent ranking that shows what the people who drive Infiniti vehicles think of the brand and its services as a whole.

This is not the first time Infiniti has been recognized by Reputation either, since it also ranked first in the 2021 Automotive Reputation Report and second in the 2022 edition.

Of course, Infiniti and its vehicles have also been recognized with many other awards in the last few years, including Top Safety Pick+ awards, Vincentric Value awards, Kelly Blue Book awards, and Wards Auto awards.

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